Privacy Policy

At Canna Cabana, we are committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and what rights you have in relation to it.

By visiting our website or shopping with us in store, you agree to the terms of this Privacy Policy.

Who We Are

Canna Cabana is Canada’s #1 licensed cannabis retailer, operating stores across Alberta, Ontario, Saskatchewan, Manitoba, British Columbia, and beyond. Our website is cannacabana.com and you can reach us directly at sales@cannacabanashop.ca.

What Information We Collect

We collect information in two ways — information you give us directly, and information collected automatically when you use our website.

Information You Provide When you create an account, place an order, sign up for Cabana Club, join ELITE membership, or contact us, we may collect your name, date of birth, email address, phone number, mailing address, and payment information.

Information Collected Automatically When you browse cannacabana.com, we automatically collect certain technical information including your IP address, browser type, device type, pages visited, time spent on pages, and referring URLs. This is collected through cookies and similar tracking technologies.

Age Verification Information Because we sell age-restricted products, we are required by law to verify the age of our customers. In store, this is done by our staff at the point of sale. Online, age verification may be required before completing a purchase. Date of birth information collected for this purpose is used solely for verification and compliance.

How We Use Your Information

We use the information we collect to process and fulfill your orders, manage your account and loyalty memberships, verify your age as required by law, send you order confirmations and updates, send you promotional communications if you have opted in, improve our website and shopping experience, comply with applicable laws and regulations, and prevent fraud and protect the security of our platform.

We do not sell your personal information to third parties. Ever.

Cookies

Our website uses cookies to keep your shopping session active, remember your store preference, analyze website traffic and performance, and deliver relevant content and promotions.

You can control cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of our website.

How We Share Your Information

We do not sell or rent your personal information. We may share your information only in the following limited circumstances.

Service Providers We work with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering communications. These providers are contractually obligated to keep your information confidential and may only use it to perform services on our behalf.

Legal Requirements We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Canna Cabana, our customers, or others.

Business Transfers In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you if this occurs and your information becomes subject to a different privacy policy.

Marketing Communications

If you have opted in to receive marketing emails or SMS messages from Canna Cabana, we may send you information about promotions, new products, ELITE deals, and Cabana Club updates.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email, replying STOP to any SMS, or contacting us directly at sales@cannacabanashop.ca.

Opting out of marketing communications will not affect transactional messages such as order confirmations.

Your Privacy Rights

Depending on your province of residence, you may have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information, withdraw consent for certain uses of your information, and lodge a complaint with your provincial privacy commissioner.

To exercise any of these rights, please contact us at sales@cannacabanashop.ca. We will respond to all requests within 30 days.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we securely delete or anonymize it.

Data Security

We take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data during transmission and storage. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

If you have reason to believe your interaction with us is no longer secure, please contact us immediately at sales@cannacabanashop.ca.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to cannacabana.com. We are not responsible for the privacy practices of any third-party sites and encourage you to review their policies before providing any personal information.

Children and Minors

Canna Cabana sells age-restricted products and our website is not intended for anyone under the legal purchase age in their province. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will delete it immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.